/* =====================================================================
   Mi Ticket (UBIKUA) - Widget del asistente IA
   ===================================================================== */

.assistant-widget {
  position: fixed;
  right: 1.25rem;
  bottom: 1.25rem;
  z-index: 145;
  font-family: var(--font-sans);
}

.assistant-launcher {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.75rem 1rem;
  border: 1px solid rgba(255, 255, 255, 0.12);
  border-radius: var(--radius-pill);
  background: var(--navy-900);
  color: #fff;
  box-shadow: var(--shadow-md);
  font: inherit;
  font-size: 0.82rem;
  font-weight: 700;
  cursor: pointer;
  transition: transform var(--transition), background var(--transition);
}

.assistant-launcher:hover {
  background: var(--navy-800);
  transform: translateY(-1px);
}

.assistant-launcher .mi-icon {
  width: 1.05rem;
  height: 1.05rem;
  color: var(--gold-400);
}

.assistant-panel {
  position: absolute;
  right: 0;
  bottom: calc(100% + 0.75rem);
  display: flex;
  flex-direction: column;
  width: min(390px, calc(100vw - 2rem));
  max-height: min(640px, calc(100vh - 7rem));
  overflow: hidden;
  border: 1px solid var(--line-strong);
  border-radius: var(--radius-lg);
  background: var(--surface);
  box-shadow: var(--shadow-lg);
}

.assistant-panel[hidden] {
  display: none;
}

.assistant-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 0.7rem;
  padding: 1rem 1rem 0.8rem;
  background: var(--navy-900);
  color: #fff;
}

.assistant-head-main {
  display: flex;
  align-items: flex-start;
  gap: 0.65rem;
  min-width: 0;
}

.assistant-brand {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 2rem;
  height: 2rem;
  flex: 0 0 auto;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.1);
  color: var(--gold-400);
}

.assistant-brand .mi-icon {
  width: 1.15rem;
  height: 1.15rem;
}

.assistant-head h2 {
  margin: 0;
  color: #fff;
  font-size: 1rem;
  line-height: 1.25;
}

.assistant-context {
  margin: 0.15rem 0 0;
  color: rgba(255, 255, 255, 0.65);
  font-size: 0.7rem;
  overflow-wrap: anywhere;
}

.assistant-close {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 1.8rem;
  height: 1.8rem;
  flex: 0 0 auto;
  border: 1px solid rgba(255, 255, 255, 0.15);
  border-radius: 50%;
  background: transparent;
  color: rgba(255, 255, 255, 0.8);
  cursor: pointer;
}

.assistant-close:hover {
  background: rgba(255, 255, 255, 0.1);
  color: #fff;
}

.assistant-close .mi-icon {
  width: 0.95rem;
  height: 0.95rem;
}

.assistant-mode {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.4rem 0.6rem;
  padding: 0.6rem 1rem;
  border-bottom: 1px solid var(--line);
  background: var(--surface-soft);
}

.assistant-mode-badge {
  display: inline-flex;
  align-items: center;
  padding: 0.18rem 0.5rem;
  border-radius: var(--radius-pill);
  font-size: 0.66rem;
  font-weight: 800;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.assistant-mode-badge.is-remote {
  background: var(--success-bg);
  color: var(--success);
}

.assistant-mode-badge.is-local {
  background: var(--warning-bg);
  color: var(--warning);
}

.assistant-mode-note {
  color: var(--muted);
  font-size: 0.7rem;
  line-height: 1.35;
}

.assistant-messages {
  flex: 1 1 auto;
  min-height: 8rem;
  overflow-y: auto;
  padding: 0.9rem 1rem;
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
  background: var(--surface);
}

.assistant-message {
  max-width: 90%;
  padding: 0.6rem 0.75rem;
  border-radius: var(--radius-sm);
  font-size: 0.82rem;
  line-height: 1.55;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.assistant-message.is-assistant {
  align-self: flex-start;
  border: 1px solid var(--line);
  background: var(--surface-soft);
  color: var(--text-soft);
  border-bottom-left-radius: var(--radius-xs);
}

.assistant-message.is-user {
  align-self: flex-end;
  background: var(--navy-800);
  color: #fff;
  border-bottom-right-radius: var(--radius-xs);
}

.assistant-message.is-error {
  align-self: flex-start;
  border: 1px solid #f2c1bc;
  background: var(--danger-bg);
  color: var(--danger);
}

.assistant-message-body {
  margin: 0;
}

.assistant-message-meta {
  display: flex;
  align-items: center;
  gap: 0.35rem;
  margin-top: 0.35rem;
  color: var(--muted);
  font-size: 0.64rem;
}

.assistant-rating {
  display: inline-flex;
  gap: 0.15rem;
  margin-left: auto;
}

.assistant-rating button {
  padding: 0.1rem 0.25rem;
  border: 0;
  border-radius: var(--radius-xs);
  background: transparent;
  color: var(--muted);
  font: inherit;
  font-size: 0.72rem;
  line-height: 1;
  cursor: pointer;
}

.assistant-rating button:hover,
.assistant-rating button.is-selected {
  background: var(--surface);
  color: var(--navy-800);
}

.assistant-suggestions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.35rem;
  padding: 0 1rem 0.55rem;
  background: var(--surface);
}

.assistant-suggestion {
  max-width: 100%;
  padding: 0.35rem 0.55rem;
  border: 1px solid var(--line);
  border-radius: var(--radius-pill);
  background: var(--surface-soft);
  color: var(--text-soft);
  font: inherit;
  font-size: 0.7rem;
  line-height: 1.3;
  text-align: left;
  cursor: pointer;
}

.assistant-suggestion:hover {
  border-color: var(--navy-600);
  color: var(--navy-800);
}

.assistant-form {
  display: flex;
  align-items: flex-end;
  gap: 0.45rem;
  padding: 0.65rem 1rem 0.35rem;
  border-top: 1px solid var(--line);
  background: var(--surface);
}

.assistant-input {
  flex: 1 1 auto;
  min-height: 2.35rem;
  max-height: 7rem;
  padding: 0.55rem 0.65rem;
  border: 1px solid var(--line-strong);
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
  font: inherit;
  font-size: 0.82rem;
  line-height: 1.45;
  resize: vertical;
}

.assistant-input:focus {
  outline: 0;
  box-shadow: 0 0 0 2px rgba(31, 74, 114, 0.2);
  border-color: var(--navy-600);
}

.assistant-send {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 2.4rem;
  height: 2.4rem;
  flex: 0 0 auto;
  border: 0;
  border-radius: 50%;
  background: var(--gold-500);
  color: var(--navy-950);
  cursor: pointer;
}

.assistant-send:hover {
  background: var(--gold-400);
}

.assistant-send:disabled {
  opacity: 0.55;
  cursor: wait;
}

.assistant-send .mi-icon {
  width: 1rem;
  height: 1rem;
}

.assistant-disclaimer {
  margin: 0;
  padding: 0.15rem 1rem 0.6rem;
  color: var(--muted);
  font-size: 0.64rem;
  line-height: 1.4;
  background: var(--surface);
}

.assistant-disclaimer a {
  color: var(--navy-700);
}

.assistant-notice {
  margin: 0;
  padding: 0.45rem 1rem;
  background: var(--warning-bg);
  color: var(--warning);
  font-size: 0.7rem;
  line-height: 1.4;
}

.assistant-error {
  margin: 0;
  padding: 0.5rem 1rem;
  background: var(--danger-bg);
  color: var(--danger);
  font-size: 0.74rem;
  font-weight: 600;
}

.assistant-typing {
  display: inline-flex;
  align-items: center;
  gap: 0.25rem;
  color: var(--muted);
  font-size: 0.72rem;
}

.assistant-typing span {
  width: 0.35rem;
  height: 0.35rem;
  border-radius: 50%;
  background: var(--muted);
  animation: assistant-pulse 1s ease-in-out infinite;
}

.assistant-typing span:nth-child(2) { animation-delay: 120ms; }
.assistant-typing span:nth-child(3) { animation-delay: 240ms; }

@keyframes assistant-pulse {
  0%, 100% { opacity: 0.35; transform: translateY(0); }
  50% { opacity: 1; transform: translateY(-2px); }
}

@media (max-width: 640px) {
  .assistant-widget {
    right: 0.8rem;
    bottom: 0.8rem;
  }
  .assistant-launcher span {
    display: none;
  }
  .assistant-launcher {
    width: 3.1rem;
    height: 3.1rem;
    justify-content: center;
    padding: 0;
  }
  .assistant-panel {
    position: fixed;
    inset: 0.5rem;
    width: auto;
    max-height: none;
    border-radius: var(--radius);
  }
  .assistant-messages {
    min-height: 0;
  }
}

@media print {
  .assistant-widget { display: none !important; }
}

@media (prefers-reduced-motion: reduce) {
  .assistant-launcher { transition: none; }
  .assistant-typing span { animation: none; }
}